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Thursday, August 11, 2016

SCCM Error 1612

SCCM Error Codes: 0x654 (1620) AND (1612)

The initial problem in our scenario was trying to deploy an application via SCCM, which was showing as "Past Due - Will Be Retried" in Software Center and had a Failed status with error code 0x654(1620).

I checked the AppEnforce log at C:\Windows\CCM\Logs on the client computer, and it showed an incorrect network path on the command line being run for the application.

I checked everything that I could think of on the application itself .

I created a new deployed application as a test, making sure the Content Location contained the correct path, and the Installation Program contained the correct .msi file had for the install.
I added the machine in question to the collection for this test app, and verified the app showed up in the computer's Software Center.

However, a new problem arose - the new test app kept saying "Past Due - Will Be Retried" in Software Center.  If I tried to initiate the install from Software Center, it would fail, showing Past Due status again.  This time the failure code was 0x654(1612).  I also confirmed that the application woud install if run manually from the ccmcache folder.  After some research and looking at .msi error codes, I found a solution online suggesting removing an associated registry entry to the install file.

I navigated to the registry, opening it as administrator, and searched for the program in question's GUID.  It showed up under a SourceList key, sure enough listing the previous incorrect path for the install.

SOLUTION:

I backed up the registry just in case, and then deleted the GUID folder of the full path containing the SourceList key:

HKEY_CLASSES_ROOT\Installer\Products\

I re-initiated the install from Software Center, and the application installed successfully.

Now I just have to figure out how to delete this on a slew of machine.